Privacy Policy
Last Updated: December 2024
Introduction
Ananda Tours ("we," "our," "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with New Zealand’s privacy laws, including the Privacy Act 2020.
By using our services, including booking tours and interacting with our website, you consent to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect personal information that you provide to us directly, such as when you book a tour, communicate with us, or sign up for updates. This information may include:
- Full name
- Contact details (email, phone number)
- Payment information (credit card details or bank account information)
- Booking details (tour preferences, dates, special requests)
- Demographic information (age, gender, nationality)
- Emergency contact information (if required)
We may also collect non-personally identifiable information through our website, such as your IP address, browser type, and device information, for website analytics and improving user experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and manage tour bookings and payments
- To communicate with you regarding your bookings, special offers, and relevant updates
- To improve our website, services, and customer support
- To comply with legal obligations, including those related to health, safety, and consumer protection
- To send marketing communications if you have opted in to receive them (you can opt-out at any time)
3. Sharing Your Information
We will not share your personal information with third parties, except in the following cases:
- Service providers: We may share information with trusted third-party service providers (e.g., payment processors, email marketing platforms) who assist us in operating our business, but they are only permitted to use your data to perform specific tasks on our behalf and are required to protect your information.
- Legal requirements: We may disclose your information if required by law or to protect our rights, the safety of our customers, or to comply with legal processes.
4. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your personal data is no longer needed, we will securely delete or anonymize it.
5. Your Rights
Under the Privacy Act 2020, you have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You can request to correct any inaccurate or incomplete personal information we hold about you.
- Deletion: In certain circumstances, you can request the deletion of your personal information.
- Opt-out of marketing: You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
To exercise these rights, please contact us at the details provided below.
6. Security of Your Information
We take reasonable steps to ensure that your personal information is protected against misuse, loss, unauthorized access, and disclosure. These measures include encryption, secure storage, and regular monitoring of our systems. However, no data transmission over the internet can be guaranteed as 100% secure, so while we strive to protect your information, we cannot ensure or warrant the security of any information you send to us.
7. Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect or solicit personal information from anyone under the age of 16. If we learn that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information as soon as possible.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the updated date at the top. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Ananda Tours
Email: [email protected]
Phone: +6493727530
Address: 20 Sea view Road, Ostend, Waiheke Island