Cancellation Policy

For Shared Group Tours

Full payment is required if cancellation occurs within 48hrs of tour time.
If the ferries are cancelled due to extreme weather, or we are unable to operate due to unforeseen circumstances we will offer a full refund.
Tour requires a minimum of two people to run. If you have booked for a single person, and no others book for that day, we will call you to discuss other options for that day or provide you with a refund.
Full refund will be issued if cancellation is required due to COVID 19 Government enforced restrictions.

For Private Tours and Groups

Please see the terms and conditions on your personalised itinerary.

What our other guests have said

Perfect day on Waiheke touring wineries We had a wonderful day, Bil was an excellent tour guide. Highlight for us was Kennedy Point with Nicky, amazing winery and the oysters were delicious. Batch, Awaroa and Wild Estate were great too. The light good pairing at Batch were excellent and the...

Edward, New Zealand

I just wanted to let you know how much our small group of clients absolutely loved the High Tea Tour you created and provided for them – infact, they said it was the best tour they had been on throughout their touring of NZ and Australia! For one guest, this was her first High Tea...

Kathryn Stothers-Taylor - Southern World New Zealand

If you want to spend an amazing day on Waiheke then this is for you. Had a really fun and memorable tour. What did you enjoy the most? Great wines and food pairings, knowledgeable guide, and a variety of locations.

GetYourGuide traveler, New Zealand